Doug Humble

It's considered best practice to wash the whole fruits, vegetables and herbs that come in the meal kits. Cut vegetables and salad green mixes have been washed prior to going in the kit.

As we work with produce and other commodity ingredients that can easily change in supply and demand, we sometimes need to replace ingredients at the last minute. There will never be an ingredient s...

Keep all fresh meal kit in the refrigerator at 40-45 F. Most of our meal kits are best cooked or consumed within 3-5 days of receipt. We recommend cooking meals containing seafood within three days...

All your meals are transported in refrigerated vans direct to your doorstep. We apologize for the inconvenience of receiving a subpar kit which may happen occasionally. Please discard the kit and...

The product generally is still fine. Simply trim of the browned or soft spot. (This happens sometimes with a whole red pepper or tomato. Green beans, snap peas, etc. cannot be 100 % blemish free). ...

This does not affect the shelf life of the protein and happens occasionally. That is why the proteins are generally bagged.  If the contents of the bag has however leaked into the kit, please dis...

When there is no indication of spice/or meals are listed as family friendly, the meals are not spicy at all, and have a less bold flavor profile. Meals such as pasta with meat sauce, Sloppy joes, C...

Prefare operates in a USDA run facility and has the highest sourcing, and quality control procedures in place.  Proudly supporting local, we have partnered with farmers, bakeries, and tortilla make...

The recipe card that comes on the kits give the sub ingredients of the sauces, etc. and lists the allergens. We do not have a complete ingredient list of every sub ingredient at this time. Please c...

Each of our detailed meal descriptions list the common allergens which they contain. We currently track wheat (gluten), dairy, soy, egg, tree nuts (including coconut), peanuts, fish, and shellfish...