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Support

Dishes & Ingredients

  • Nutritional Info
  • Can we change our meal preferences to exclude a certain protein?
  • Would you be willing to share the recipe?
  • What kind of variety is offered each week?
  • I love my meal and hope to see it on the menu again!
  • Should we wash all fruits and vegetables before preparing?
See all 11 articles

Delivery

  • Why was my delivery day changed/locked?
  • My meals haven't been delivered!!
  • When are meals delivered?
  • Where does Prefare deliver?
  • My meal arrived with moldy produce, starches (pasta, rice) etc.
  • My produce has a browned or soft spot?
See all 7 articles

FAQ

  • I received a gift card, how do I use it?
  • Fee for late cancellation?
  • Do you offer Gift Cards?
  • Are the containers recyclable? How much waste is there?
  • Can I skip a week or more?
  • How flexible is the ordering platform?
See all 9 articles
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